Frequently Asked Questions

About Us

We are a small specialist yarn retailer located in Hamilton, Scotland - specialising in FUN, colourful yarn!

Payment Methods

Payment is accepted through Paypal or direct card payment through the site, but we can also accept bank transfer or card payments over the phone if necessary, or even cheques or postal orders subject to clearance (do they still exist?)

Privacy

GDPR blah blah blah - we won't use your information for anything other than fulfilling your order. We don't ever get your card information, we don't sell your information, your information is safe with us. We might send you an e-mail if you don't opt out, but it will have a link to opt-out on it for future. And why would you not want an e-mail about yarn..? :O

Buying From Us

We do our best to keep everything on this website up to date, so any orders should ship very quickly. In the rare event of an out of stock or faulty, we will contact you - please make sure your e-mail address and phone number are up to date.

Shipping

Parcels are sent out Monday to Friday. We ship worldwide, but overseas orders are subject to different shipping costs so need to be arranged through e-mail, the website is not set up to handle them. In the UK, we send through Royal Mail and Hermes.


Postage is £2.90 or free for orders over £25.

Questions?

Any further information we can provide? please contact us! 


saaramcilduff@gmail.com will get you right through to the boss lady.